Dispute resolution

We participate in alternative dispute resolution in accordance with Article 14 (1) ODR Regulation and § 36 VSBG (Consumer Dispute Resolution Act). The competent dispute resolution body is the:

- Universalschlichtungsstelle des Zentrums für Schlichtung e.V. (Universal Arbitration Board of the Centre for Arbitration).

- https://www.verbraucher-schlichter.de/

The European Commission also provides a platform for online dispute resolution (OS), which you can find at this address: http://ec.europa.eu/consumers/odr/. 

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