Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only insofar as no other information is provided for the processing activities described below.

“Personal data” means any information relating to an identified or identifiable natural person.

Server log files

You may visit our websites without providing any information about yourself.

Whenever you access our website, usage data is transmitted to us or to our web host / IT service provider by your internet browser and stored in log data, known as server log files. The data stored includes, for example, the name of the page accessed, the date and time of access, the IP address, the volume of data transferred and the requesting provider.

Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and in improving our offering.

Controller

You may contact us at any time. The controller responsible for data processing is:

Customer-initiated contact by email

If you contact us by email on your own initiative for business purposes, we collect your personal data (name, email address and message text) only to the extent provided by you. The data processing serves to handle and answer your enquiry.

If the contact serves to carry out pre-contractual measures, such as advice concerning a possible purchase or the preparation of an offer, or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6(1)(b) GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in handling and answering your enquiry.

In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(f) GDPR.

We use your email address only to process your enquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form

When you use the contact form, we collect your personal data (name, email address and message text) only to the extent provided by you. The purpose of the data processing is to establish contact.

If the contact serves to carry out pre-contractual measures, such as advice concerning a possible purchase or the preparation of an offer, or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6(1)(b) GDPR.

If contact is made for other reasons, this data processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in handling and answering your enquiry.

In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(f) GDPR.

We use your email address only to process your enquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Customer account

When you open a customer account, we collect your personal data to the extent specified there. The data processing is intended to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal. Your customer account will then be deleted.

Collection, processing and disclosure of personal data for orders

When you place an order, we collect and process your personal data only insofar as this is necessary to fulfil and process your order and to handle your enquiries. Provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. Processing is carried out on the basis of Art. 6(1)(b) GDPR and is necessary for the performance of a contract with you.

Your data may be disclosed, for example, to shipping companies, dropshipping or fulfilment providers, payment service providers, service providers for order processing and IT service providers. In all cases, we strictly comply with the statutory requirements. The scope of data transmission is limited to the minimum necessary.

Use of the Trusted Shops review system (Trustbadge)

We use the review system of Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne, Germany (“Trusted Shops”) on our website.

Trusted Shops and we are joint controllers for the collection of your data and the transmission of this data to Trusted Shops when the service is used. This is based on an agreement between us and Trusted Shops concerning the joint processing of personal data.

Under this agreement, we and Trusted Shops are equally responsible for complying with the obligations under the GDPR, in particular for fulfilling the information obligations under Arts. 13 and 14 GDPR and for ensuring data subject rights under Arts. 15 to 21 GDPR. Further information is available in this Trusted Shops document.

Trusted Shops enables us to collect customer reviews and display them on our website via the “Trustbadge” in order to give you an insight into the quality of our services.

After an order, you may receive an invitation from us or Trusted Shops to submit a review and may then provide a review. The following data is processed by us or Trusted Shops: email address and order information (order value, order number and, where applicable, the product purchased). This data may also be used to verify your review.

When our website is accessed and the Trustbadge is displayed, we or Trusted Shops also process the following data: your IP address, date and time of access, volume of data transferred and the requesting provider.

Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent, provided that you have expressly agreed to the disclosure of your data and to receiving the review request. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Further information on data protection at Trusted Shops is available in the Trusted Shops privacy notice.

Use of the email address for newsletters

We use your email address to send information and offers by newsletter if you have expressly consented to this. The data processing serves exclusively for promotional communication. For this purpose, we process your email address and, where applicable, other data that you provided voluntarily when registering for our newsletter.

Processing is carried out on the basis of Art. 6(1)(a) GDPR with your consent. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

You may unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list. Even after removal from the mailing list, we may continue to store your email address in a blacklist in order to prevent you from receiving newsletter emails from us in the future. This storage is based on Art. 6(1)(f) GDPR due to our and your legitimate interest in preventing your email address from being used again to send our newsletter.

You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.

Use of the email address for direct advertising

We use the email address received in connection with the sale of goods or services to send electronic advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to such use. Provision of the email address is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded. Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in direct advertising.

You may object to this use of your email address at any time by notifying us. The contact details for exercising your objection can be found in the legal notice.

You may also use the link provided for this purpose in the advertising email. No costs other than the transmission costs according to the basic rates will be incurred.

Use of an external enterprise resource planning system

We use an enterprise resource planning system for contract processing as part of commissioned processing. For this purpose, the personal data collected from you in connection with your order is transmitted to xentral ERP Software GmbH.

Your personal data is processed for the purpose of performing the contract concluded with you and on the basis of Art. 6(1)(b) GDPR.

Use of PayPal

We use the PayPal payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”) on our website. The data processing serves to enable us to offer you payment through the payment service. When you select and use payment via PayPal, the data required for payment processing is transmitted to PayPal so that the contract with you can be performed using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR.

All PayPal transactions are subject to the PayPal privacy policy, available at PayPal Privacy.

Use of PayPal Plus

We use the PayPal Plus payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”) on our website. The data processing serves to enable us to offer you payment through the payment service. When you select and use payment via PayPal, credit card via PayPal or direct debit via PayPal, the data required for payment processing is transmitted to PayPal so that the contract with you can be performed using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR.

For individual payment methods such as credit card via PayPal or direct debit via PayPal, PayPal reserves the right to obtain a credit report based on mathematical and statistical methods using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received concerning the statistical probability of default to make a balanced decision on the establishment, performance or termination of the contractual relationship. The credit report may contain probability values (score values) calculated on the basis of scientifically recognised mathematical and statistical methods, which may include address data. Your legitimate interests are taken into account in accordance with statutory provisions. The purpose of the data processing is to carry out a credit check for the initiation of a contract. Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in protection against payment default where PayPal makes an advance payment.

You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you based on Art. 6(1)(f) GDPR by notifying PayPal.

Provision of the data is necessary for concluding the contract using the payment method you have requested. Failure to provide the data means that the contract cannot be concluded using your selected payment method.

Use of PayPal Express

We use the PayPal Express payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22–24 Boulevard Royal, L-2449 Luxembourg; “PayPal”) on our website. The data processing serves to enable us to offer you payment using PayPal Express. To integrate this payment service, PayPal must collect, store and analyse data when the website is accessed, such as the IP address, device type, operating system, browser type and location of your device. Cookies may also be used for this purpose. The cookies enable your browser to be recognised.

Your personal data is processed on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in offering a customer-oriented range of different payment methods.

You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.

When you select and use PayPal Express, the data required for payment processing is transmitted to PayPal so that the contract with you can be performed using the selected payment method. This processing is carried out on the basis of Art. 6(1)(b) GDPR. Further information is available in the PayPal Express privacy policy.

Use of the payment service provider Mollie

We use the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, the Netherlands; “Mollie”) to process payments on our website. The data processing serves to enable us to offer you different payment methods through payment processing by Mollie. If you select one of Mollie’s payment options, the data required for payment processing is transmitted to Mollie. This includes your payment details, such as bank account or credit card number, your IP address, internet browser and device type and, in some cases, your first and last name, address details and information concerning the product or service you purchased from us. This processing is carried out on the basis of Art. 6(1)(b) GDPR. Further information is available in the Mollie privacy policy.

Our website uses cookies. Cookies are small text files that are stored by or in the internet browser on a user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is accessed again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set, decide whether to accept them on a case-by-case basis and prevent cookies from being stored and the data they contain from being transmitted. Cookies that have already been stored can be deleted at any time. Please note, however, that you may then be unable to use all functions of this website in full.

The following links provide information on how to manage, including how to disable, cookies in the main browsers:

Technically necessary cookies

Unless otherwise stated below in this privacy policy, we use only technically necessary cookies for the purpose of making our offering more user-friendly, effective and secure. Cookies also enable our systems to recognise your browser after you change pages and to provide services to you. Some functions of our website cannot be offered without the use of cookies. These functions require the browser to be recognised even after a page change.

Cookies or comparable technologies are used on the basis of Section 25(2) TDDDG. Your personal data is processed on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and in providing a user-friendly and effective design of our offering.

You have the right, on grounds relating to your particular situation, to object at any time to this processing of personal data concerning you.

Use of Google Analytics 4

We use the Google Analytics web analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.

The purpose of the data processing is to analyse this website and its visitors and for marketing and advertising purposes. Acting on behalf of the operator of this website, Google will use the information obtained to evaluate your use of the website, compile reports on website activity and provide the website operator with other services relating to website and internet use.

The following information may be collected, among other things: IP address, date and time of the page view, click path, information about the browser and device you use, pages visited, referrer URL, location data and purchasing activities. Google may link your data with other data, such as your search history, personal accounts, usage data from other devices and all other data held by Google about you.

The IP address is shortened by Google within Member States of the European Union or other states party to the Agreement on the European Economic Area before transmission.

Your personal data is processed with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The information generated about your use of this website is generally transferred to and stored on a Google server in the USA. The European Commission has adopted an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and has therefore undertaken to comply with European data protection principles. Both Google and US government authorities have access to your data.

Further information is available at Google – Partner Sites, in the Google Privacy Policy and at Google Business Data Responsibility.

Use of Google Ads conversion tracking

We use the online advertising programme “Google Ads” and, within this framework, conversion tracking to evaluate visitor actions. Google conversion tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”).

If you click on an advertisement placed by Google, a conversion-tracking cookie is stored on your computer. These cookies have a limited validity, do not contain personal data and therefore do not serve to identify you personally. If you visit certain pages on our website while the cookie is still valid, Google and we can recognise that you clicked on the advertisement and were redirected to that page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked across the websites of Ads customers.

The information obtained with the conversion cookie is used to compile conversion statistics. We learn the total number of users who clicked on one of our advertisements and were redirected to a page containing a conversion-tracking tag. We do not receive any information that could personally identify users.

Your data may be transferred to servers of Google LLC in the USA. The European Commission has adopted an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and has therefore undertaken to comply with European data protection principles.

Cookies or comparable technologies are used with your consent on the basis of Section 25(1), sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. Your personal data is processed with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Further information and Google’s privacy policy are available at Google Privacy or Google Business Data Responsibility.

Use of Google’s remarketing or “Similar Audiences” function

We use the remarketing or “Similar Audiences” function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.

The application serves to analyse visitor behaviour and interests. Google uses cookies to analyse website use, which forms the basis for creating interest-based advertisements. The cookies record visits to the website and anonymised data concerning use of the website. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take account of product and information areas previously viewed.

Your data may be transferred to servers of Google LLC in the USA. The European Commission has adopted an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google is certified under the TADPF and has therefore undertaken to comply with European data protection principles.

Cookies or comparable technologies are used with your consent on the basis of Section 25(1), sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. Your personal data is processed with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Further information on Google remarketing and the related privacy policy is available at Google Ads Privacy and Google Business Data Responsibility.

Use of Google Tag Manager

We use Google Tag Manager provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.

This application is used to manage JavaScript and HTML tags that are used in particular to implement tracking and analysis tools. The data processing serves to design and optimise our website according to needs.

Google Tag Manager itself does not store cookies or process personal data. It can, however, trigger other tags that collect and process personal data.

Further information on terms of use and data protection is available in the Google Tag Manager use policy.

Use of Cloudflare

We use the Cloudflare CDN content delivery network of Cloudflare Inc. (101 Townsend St, San Francisco, CA 94107, USA; “Cloudflare”) on our website. This is a cross-regional network of servers in different data centres to which our web server connects and through which certain content on our website is delivered.

The purpose of the data processing is to optimise the loading times of our website and make our offering more user-friendly.

The following information may be collected, among other things: IP address, system configuration information and information about traffic to and from customer websites, known as server log files.

Your data may be transferred to the USA. The European Commission has adopted an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Cloudflare is certified under the TADPF and has therefore undertaken to comply with European data protection principles.

Your personal data is processed on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in designing the website in a needs-based and targeted manner.

You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(f) GDPR.

Further information is available in the Cloudflare privacy policy.

Use of YouTube

We use the function for embedding YouTube videos provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”) on our website. YouTube is affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

The function displays videos stored on YouTube in an iFrame on the website. The “enhanced privacy mode” option is activated. As a result, YouTube does not store information about website visitors until they watch a video. Only when you view a video is information transmitted to and stored by YouTube. Your data may be transferred to the USA. The European Commission has adopted an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube is certified under the TADPF and has therefore undertaken to comply with European data protection principles.

Cookies or comparable technologies are used with your consent on the basis of Section 25(1), sentence 1 TDDDG in conjunction with Art. 6(1)(a) GDPR. Your personal data is processed with your consent on the basis of Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Further information on the collection and use of data by YouTube and Google, your related rights and ways to protect your privacy can be found in the YouTube privacy notice.

Storage period

After the contract has been fully processed, the data is initially stored for the duration of the warranty period and then, taking into account statutory retention periods, in particular those under tax and commercial law. It is deleted after these periods have expired, unless you have consented to further processing and use.

Rights of the data subject

If the statutory requirements are met, you have the following rights under Arts. 15 to 20 GDPR: the right of access, rectification, erasure, restriction of processing and data portability.

In addition, under Art. 21(1) GDPR, you have the right to object to processing based on Art. 6(1)(f) GDPR and to processing for direct marketing purposes.

Right to lodge a complaint with a supervisory authority

Under Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data is unlawful.

You may lodge a complaint, among others, with the supervisory authority responsible for us:

Right to object

Where the processing of personal data described here is based on our legitimate interest under Art. 6(1)(f) GDPR, you have the right, on grounds relating to your particular situation, to object to such processing at any time with effect for the future.

After an objection has been made, processing of the data concerned will cease unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing serves to establish, exercise or defend legal claims.

If personal data is processed for direct marketing purposes, you may object to such processing at any time by notifying us. After your objection, we will stop processing the data concerned for direct marketing purposes.