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Help & Contact
You can reach prpmed.de by email and phone. We deliberately do not use a contact form. Many questions about shipping, returns and payments can be resolved immediately further down this page.
Available Mon–Fri, 9 am–5 pm
Replies in several languagesNo contact form – contact us directly by email or phone
How to contact us
Email[email protected]
For orders, invoices, deliveries, complaints and general enquiries.
Send an emailQuick help
Find the answer quickly
The most common questions can be resolved without waiting.
Read nowDelivery times, shipping & paymentGermany 1–3 days, international 5–22 days, free shipping from €139 within Germany, all payment methods.
On this pageParcel damaged or lostHow the claim with DHL works and what information we need from you.
Read nowReturns & right of withdrawalDeadlines, return costs and refunds at a glance.
On this pageInvoice & payment allocationWhat information we need to match your payment quickly.
Read nowKnowledge & calculatorsRCF/RPM calculator, centrifuge database, PRP classification and more.
Read nowCustomer experiences & reviewsWhat practices and laboratories say about prpmed, including criticism.
Prepare your enquiry
What can we help with?
Choose your topic. We show you which details help us process your request faster and prepare the email for you.
Order & delivery
Order status, delivery address, shipping information and questions about an order already placed.
These details help us:
- Order number
- Delivery country and address
- Your question in one or two sentences
Prefer to call?
+49 6043 9862 817
Mon–Fri 9 am–5 pm, German and English
Please do not send patient data, medical findings or treatment photos.
Parcel damaged or lost
Please contact us as soon as possible so that we can clarify the case with DHL in time.
These details help us:
- Order number
- For visible damage: photos of the goods, packaging and shipping label
- Brief description: What is missing or damaged?
What happens next
- You report the case by email or phone.
- You will usually hear from us within 24 hours on business days.
- We clarify the case with DHL.
- We then inform you about a replacement, refund or the next steps.
Invoice & payment
Questions about invoices, payment allocation, advance payment and the payment methods offered.
These details help us:
- Order or invoice number
- Payment method and payment date
- For bank transfers: the payment reference used
Prefer to call?
+49 6043 9862 817
Mon–Fri 9 am–5 pm, German and English
Please do not send patient data, medical findings or treatment photos.
Product & availability
Product information, item numbers, availability and technical documents, where available.
These details help us:
- Product name or item number
- Required quantity
- Delivery country
Prefer to call?
+49 6043 9862 817
Mon–Fri 9 am–5 pm, German and English
Please do not send patient data, medical findings or treatment photos.
Return & right of withdrawal
For faster allocation, we recommend coordinating returns with our customer service in advance. Your statutory right of withdrawal remains unaffected.
These details help us:
- Order number
- Affected items and quantity
- Reason for return (optional)
Prefer to call?
+49 6043 9862 817
Mon–Fri 9 am–5 pm, German and English
Please do not send patient data, medical findings or treatment photos.
Good to know
Important information
Please do not send patient data or unnecessary health information
Please do not send patient records, medical findings, treatment photos, health data or unnecessary copies of identification by email. To process an order, we usually only need the order or invoice number, the affected item and a brief description. Please redact any personal information that is not required on images and documents.
Product support, but no individual medical advice
Our customer service answers questions about products, availability, orders, delivery and available manufacturer documents. We cannot provide individual diagnoses, treatment decisions or patient-specific treatment recommendations. Medical decisions are the responsibility of appropriately qualified professionals.
Location
Our office location
Postal and company addressprpmed Funkner e. K.
Siemensstraße 32
35440 Linden
Germany
Siemensstraße 32
35440 Linden
Germany
This address is our office only. Personal collection, dropping off returns and customer visits are not possible. Returns must be sent by post or parcel service. For faster allocation, we recommend contacting our customer service in advance.
Open map4.89 out of 5 at Trusted Shops · 234 reviews in the last 12 months, as of 6 October 2026
Customer experiences & reviewsQuestions
Frequently asked questions about contacting us
When can I reach prpmed?
Our customer service is available Monday to Friday from 9 am to 5 pm, except on public holidays in Hesse. You can send emails at any time.
How quickly do you reply?
We usually respond to complaints within 24 hours on business days. We also answer other enquiries as promptly as possible.
Which languages can I use to contact prpmed?
We speak German and English on the phone. By email, we reply in the language of your enquiry.
Is there a contact form?
No. You can contact us directly by email or phone. This means no additional form data is collected on this page.
What details should I include with an order enquiry?
If possible, include the order or invoice number, the affected item and a brief description.
Can I send photos with a complaint?
Yes. Send clear photos of the goods and packaging, but no patient images or unnecessary personal data.
Can I receive a medical treatment recommendation?
No. We answer product- and order-related questions, but we do not provide individual medical diagnoses or treatment recommendations.
Can I collect goods in person or visit the office?
No. Our location is an office only, with no retail sales, collection point or visitor reception. For faster allocation, we recommend coordinating returns with our customer service in advance and then sending them by post or parcel service.
Which email address should I use?
For all shop, order and product enquiries, please use [email protected].
Last updated: October 2026